GreiveTrac


Powerful Analytics and Reporting

Insightful Reports: Generate custom reports and visualize data to identify trends and recurring issues.

Data-Driven Decisions: Use analytics to make informed decisions and proactively address systemic issues.

Detailed Grievance Records

All-Inclusive Data: Each grievance record includes detailed

information about the complaint, including the memberʼs details, the nature of the grievance, steps taken, and the final resolution. This ensures that nothing falls through the cracks.

Automated Notifications and Reminders

Stay Updated: GreiveTrac sends automated notifications to

relevant parties at each stage of the grievance process.

Reminders ensure that deadlines are met, and actions are taken promptly


​Welcome to GreiveTrac:

 Your Comprehensive Grievance Tracking System

Streamline Your Grievance Management Process

GreiveTrac is an innovative Grievance Tracking System designed to simplify and optimize the management of member grievances. Tailored for NALC branch officers and Formal A Representatives, GreiveTrac empowers you to handle grievances with efficiency, ensuring transparency, accountability, and member satisfaction at every step.

Why Grievance Tracking Matters

Unresolved grievances can lead to decreased morale, productivity issues, and even legal challenges. A robust grievance tracking system like GreiveTrac ensures every complaint is logged, tracked, and resolved efficiently, fostering transparency and accountability within your organization.

Key Features of GreiveTrac

Centralized Dashboard

  • Comprehensive Overview: Access a complete snapshot of all active and resolved grievances at a glance.
  • Advanced Filtering: Quickly locate specific cases by filtering by status, type, or date, allowing you to prioritize the most pressing issues.

Detailed Grievance Information

  • All-Inclusive Data: Each grievance record is rich with detailed information about the complaint, including member details, grievance nature, actions taken, and final resolution.
  • Comprehensive Fields: Capture a wide array of details for each grievance, such as:

Main Info:

  • Type: CONTRACT, DISCIPLINE, CONTRACT RESOLVED AT INFORMAL, DISCIPLINE RESOLVED AT INFORMAL
  • Grievance Status
  • Station
  • Incident Date
  • Issue

Grievant's Info:

  • Name
  • Class Action Members
  • Phone
  • Email
  • EIN No.
  • Seniority Date
  • Employee Status: FULL-TIME REGULAR, PART-TIME REGULAR, CITY CARRIER ASSISTANT, PTF
  • Veteran Preference

Informal Step-A:

  • Filing Date
  • Refused to Meet
  • Supervisor's Name
  • Steward's Name

Formal Step-A:

  • Forward to Formal Step-A Date
  • Formal Step-A Meeting Date
  • USPS Grievance No.
  • USPS Representative
  • NALC Representative
  • Disposition: Resolved, Not Resolved, Withdrawn, Failed to Meet

Dispute Resolution Team (DRT):

  • Forward to DRT Date
  • Received at DRT Date
  • DRT Meeting Date
  • DRT Decision Date
  • Received from DRT Date
  • Team Names
  • Merit Status: MERIT, MERIT IN PART, NO MERIT
  • Disposition: Resolved, Hold, Remanded, Impasse

Arbitration:

  • Date Arbitration Request Received
  • Request Type: Regular, Expedited
  • DRT Number
  • Pre-Arbitration Date
  • Resolved at Pre-Arbitration
  • Arbitration Date
  • Resolved at Arbitration

Automated Email Reminders

  • Ensure timely actions with automated reminders for forwarding grievances, upcoming meetings, and compliance with remedies.

Detailed Modules

Grievances Management

  • Comprehensive Tracking: Manage each case from initiation to resolution.
  • Specialized Management: Separate handling for contract-related and discipline-related grievances.
  • Resolved Grievances Archive: Access a complete archive of resolved cases for future reference.

Members Management

  • Detailed Profiles: Maintain comprehensive profiles with personal information, membership status, and grievance history.
  • Voucher and Pins Management: Efficiently track and distribute vouchers and membership pins.
  • OWCP Case Tracking: Create and monitor OWCP cases.
  • Back Dues Invoice Management: Generate, track, and manage back dues invoices.

Station and Assignment Management

  • Station Listings and Assignments: Keep an updated list of stations and manage detailed assignments for each.

NALC Representatives

  • Representative Profiles: Store contact information and assignment details for all NALC representatives.

USPS Management

  • Management Contacts: Manage details of USPS management contacts, including names, email addresses, phone numbers, and assigned stations.

Grievance Number Generation

  • Automated Numbering: Generate grievance numbers automatically based on grievance type and branch preferences.

Grievance Tracking

  • Contract and Discipline Grievances: Efficiently manage and track all types of grievances, including those resolved at the informal stage.

Benefits of Using GreiveTrac

  • Enhanced Transparency: Ensure visibility at all stages by logging and tracking every grievance. Monitor real-time status updates.
  • Improved Accountability: Keep everyone accountable with automated workflows and notifications. Clear documentation at each step ensures reliability.
  • Data-Driven Decisions: Use analytics to identify patterns and make informed decisions to address systemic issues.
  • Increased Member Satisfaction: A streamlined process ensures grievances are addressed promptly, enhancing member trust and satisfaction.

Contact Us

Ready to revolutionize your grievance management process? Contact us today to learn more about GreiveTrac and schedule a demo.